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Refund Policy

Report an Issue vs. Refund

Understanding the difference between reporting a problem and requesting a refund.

2 min read Last Updated: 2026-07-22

Step-by-Step Guide

1

Report an Issue

Filing a Report an Issue is the first step for any problem with a booking. It covers quality issues, incomplete work, communication problems, or disputes. It starts the resolution process.

2

Refund

A refund is a possible outcome of a reported issue. You don't file a refund separately — you file a Report an Issue, and if the evidence supports it, a refund may be issued as the resolution.

3

The Process

Report an Issue → Provide Evidence → Review → Decision (which may include a refund). The refund is the result, not the starting point.

Helpful Tips

  • Always file a Report an Issue first — it's the gateway to any refund.
  • Not all reported issues result in refunds — it depends on the evidence and circumstances.
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