How Disputes Work
The dispute resolution process — from filing to evidence to final decision.
Step-by-Step Guide
File a Report an Issue
If you're unhappy with the completed work, file a Report an Issue on the booking page instead of approving. Describe the problem clearly.
Provide Evidence
Upload photos, screenshots, or documentation that supports your claim. All evidence must be from the platform's messaging system or verifiable sources.
Both Parties Respond
The other party is notified and can provide their side of the story with their own evidence. Both sides are heard before a decision is made.
Nexaforge Reviews and Decides
Our support team reviews all evidence and makes a fair decision. Resolution may include partial refund, full refund, or payment release to the Taskmaster.
Helpful Tips
- File disputes promptly — delays weaken your case.
- Provide as much evidence as possible: photos, messages, timestamps.
Related Articles
How to Report an Issue
Step-by-step guide to reporting a problem with a booking or Taskmaster.
Read ArticleEvidence Requirements
What evidence you need to provide when filing a dispute or refund request.
Read ArticleRefund Policy Explained
Understand when refunds are issued, how the process works, and what to expect.
Read Article