Privacy Policy
At Nexaforge, protecting your privacy is one of our highest priorities. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have when using Nexaforge's website, mobile applications, and marketplace services.
Last updated: July 22, 2026
Your Privacy Matters
Nexaforge is committed to protecting your personal information and complying with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). We implement appropriate administrative, technical, and organizational safeguards to protect your information, reduce fraud, and continuously improve the security of our platform.
Account Information
- Full Name
- Email Address
- Mobile Number
- Password (securely hashed and never stored in plain text)
- Profile Photo
- Preferred Language
- User Role (Customer or Taskmaster)
Identity Verification Information
At Nexaforge, creating a safe and trustworthy marketplace is one of our highest priorities. To help prevent fraud, protect our community, and comply with applicable laws and regulations, we may request identity verification from certain users. Depending on your account type, the services you provide, or specific platform activities, we may collect:
- Government-issued ID (such as a Passport, Driver's License, PhilSys ID, UMID, PRC ID, or other valid government-issued identification)
- Selfie or facial verification for identity matching
- Business Registration documents (for registered businesses or organizations)
- Tax Identification Number (TIN), only when required for legal, tax, payment, or regulatory compliance
How We Protect Your Verification Information
We understand that identity documents contain highly sensitive personal information. We also understand that many people are concerned about identity theft, online scams, fake lending applications, and the unauthorized use of personal documents. Protecting your information is a responsibility we take very seriously.
When you submit verification documents to Nexaforge:
- Your documents are encrypted during transmission and while securely stored using industry-standard security practices.
- Access is strictly limited to authorized personnel and trusted verification providers who require access solely to complete the verification process.
- Your verification documents are used only for identity verification, fraud prevention, account security, payment compliance, and legal or regulatory requirements.
- Your documents will NEVER be sold, rented, shared, licensed, or distributed to lending companies, advertisers, marketing agencies, data brokers, or unrelated third parties.
- Your government ID, selfie, and verification documents will never appear publicly on your Nexaforge profile and are never visible to Customers, Taskmasters, or other users.
- We do not use your identity documents for advertising, marketing campaigns, profiling, or any purpose unrelated to verifying your identity and securing the platform.
- If we work with trusted third-party identity verification providers, they are contractually required to maintain strict confidentiality, implement appropriate security safeguards, and process your information only for verification purposes in accordance with applicable privacy laws.
Our Commitment to Your Privacy
We recognize that online fraud, phishing, identity theft, and unauthorized use of personal documents have become increasingly common. Because of this, Nexaforge has implemented multiple layers of administrative, technical, and organizational safeguards designed to help protect your information from unauthorized access, misuse, alteration, or disclosure.
While no online system can guarantee absolute security, we continuously improve our security infrastructure, monitor for suspicious activity, and follow industry best practices to help keep your personal information protected.
If your identity verification documents are no longer required, they will only be retained for as long as necessary to comply with applicable laws, fraud prevention requirements, dispute resolution, or legitimate business purposes. Once they are no longer required, they will be securely deleted or disposed of in accordance with our data retention policies and applicable regulations.
Why We Request Verification
Identity verification helps us:
- Build a safer and more trusted marketplace.
- Reduce fake accounts, scams, impersonation, and fraudulent activities.
- Increase trust between Customers and Taskmasters.
- Protect both parties during bookings and payments.
- Comply with applicable laws and payment provider requirements.
Profile Information
- Skills
- Certifications
- Licenses
- Work Experience
- Portfolio
- Service Categories
- Availability
- Ratings and Reviews
Booking Information
- Service Requests
- Quotes
- Booking History
- Completed Jobs
- Cancellations
- Uploaded Photos
- Messages
- Job Locations
Payment Information
Nexaforge never stores complete debit card or credit card numbers.
Payments are securely processed through trusted third-party payment providers.
We may retain transaction IDs, payment statuses, invoices, payout records, withdrawal history, and financial records required for accounting, fraud prevention, dispute resolution, and legal compliance.
Device Information
Automatically collected:
- Device Type
- Browser
- Operating System
- IP Address
- Approximate Location
- Time Zone
- Referral Source
- Crash Reports
- App Version
Usage Information
- Pages Visited
- Searches Performed
- Features Used
- Click Activity
- Session Duration
- Login History
This information helps improve platform performance and user experience.
Nexaforge does not sell your personal information.
Nexaforge uses personal information to:
- Create and manage user accounts
- Verify identities
- Match Customers with qualified Taskmasters
- Process bookings
- Process secure payments
- Detect and prevent fraud
- Improve search recommendations
- Personalize the platform experience
- Provide customer support
- Send booking updates
- Send security notifications
- Improve AI-powered recommendations
- Analyze platform performance
- Comply with Philippine laws and regulations
Nexaforge processes personal information based on:
- User Consent
- Contract Fulfillment
- Legal Obligations
- Legitimate Business Interests
- Fraud Prevention
- Platform Security
Nexaforge protects user information using:
- HTTPS encryption
- Password hashing
- Access controls
- Role-based permissions
- Secure cloud infrastructure
- Regular security monitoring
- Fraud detection systems
- Backup and disaster recovery systems
- Continuous security improvements
Although no online service can guarantee absolute security, Nexaforge continuously strengthens its security practices.
Personal information is retained only as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy.
- Some information may be retained longer to comply with:
- Philippine tax regulations
- Accounting requirements
- Fraud investigations
- Dispute resolution
- Legal obligations
Users may:
- Access personal information
- Correct inaccurate information
- Download available data
- Delete their account
- Request deletion of personal information
- Withdraw marketing consent
- Request restrictions on processing
- Object to certain processing
- Contact customer support regarding privacy concerns
Nexaforge is intended for users aged 18 years or older.
Individuals under 18 may only use the platform with the supervision and consent of a parent or legal guardian where permitted by applicable law.
If we become aware that we have collected personal information from a child without the required consent, we will take reasonable steps to delete such information.
AI-assisted decisions are regularly monitored and reviewed by humans where appropriate.
Nexaforge may use Artificial Intelligence to:
- Improve search results
- Recommend relevant Taskmasters
- Recommend relevant services
- Detect fraud
- Improve customer support
- Moderate inappropriate content
- Enhance user experience
Some trusted technology providers may process data outside the Philippines.
Nexaforge ensures reasonable contractual, organizational, and technical safeguards are implemented to protect personal information.
Nexaforge integrates with trusted providers such as:
- Payment Gateways
- Cloud Infrastructure
- Authentication Services
- Email Providers
- SMS Providers
- Analytics Platforms
- Customer Support Platforms
Each provider has its own Privacy Policy governing its services.
Nexaforge may update this Privacy Policy periodically.
- Website Notices
- In-App Notifications
Continued use of Nexaforge after updates constitutes acceptance of the revised Privacy Policy.
Committed to Your Privacy
Your trust is the foundation of Nexaforge. We are committed to protecting your personal information through responsible data practices, strong security measures, and continuous improvements to keep our marketplace safe for both Customers and Taskmasters.
Have questions about this page?
If you'd like this page explained in simpler language, chat with Nexa AI. If you need assistance from our support team, visit the Help Center where you can submit a support request.