How to Report an Issue
Step-by-step guide to reporting a problem with a booking or Taskmaster.
Step-by-Step Guide
Go to Your Booking
Navigate to your dashboard and find the booking with the issue. Click on it to open the booking details.
File a Report an Issue
Instead of approving the completed work, select 'Report an Issue'. Describe what went wrong clearly and specifically.
Attach Evidence
Upload photos, screenshots, or other documentation. The more evidence you provide, the faster we can resolve your case.
Wait for Review
Our support team reviews your report and the Taskmaster's response. You'll be notified of the decision and any resolution, including refunds if applicable.
Helpful Tips
- File the report as soon as you notice the issue — don't approve the work first.
- Keep all communication on the platform — it serves as evidence.
Related Articles
How Disputes Work
The dispute resolution process — from filing to evidence to final decision.
Read ArticleEvidence Requirements
What evidence you need to provide when filing a dispute or refund request.
Read ArticleReport an Issue vs. Refund
Understanding the difference between reporting a problem and requesting a refund.
Read Article