How Escrow Protects Your Payment
Learn how escrow safeguards your money from the moment you book until the job is done.
Step-by-Step Guide
Payment Held in Escrow
When you book a service, your payment is processed and held securely by Nexaforge's regulated payment processor — not sent directly to the Taskmaster.
Taskmaster Completes the Work
The Taskmaster performs the service and marks it as completed in the platform. This triggers the customer approval process.
Customer Approves
You review the completed work. If everything is satisfactory, you approve it and the payment is released to the Taskmaster immediately.
Issue or Dispute
If there's a problem, you can file a Report an Issue instead of approving. Your payment stays in escrow while the issue is resolved.
Helpful Tips
- Never pay outside the platform — off-platform payments aren't protected.
- If something goes wrong, your payment stays safe in escrow during resolution.
Related Articles
Why Nexaforge Uses Escrow
Understanding the purpose and benefits of escrow for both clients and Taskmasters.
Read ArticleHow Customer Approval Works
The step-by-step process from work completion to payment release through customer approval.
Read ArticleAutomatic Payment Release
What happens when a customer doesn't respond after work is completed — auto-release explained.
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