Automatic Payment Release
What happens when a customer doesn't respond after work is completed — auto-release explained.
Step-by-Step Guide
The Approval Window
After a Taskmaster marks work as completed, the customer has a set period to review and approve the work. This ensures prompt payment for completed services.
What Happens If No Response
If the customer doesn't respond within the approval window, the payment is automatically released to the Taskmaster. This protects Taskmasters from being left unpaid for completed work.
Why Auto-Release Exists
Without auto-release, a customer could indefinitely delay payment by not responding. Auto-release ensures fairness — Taskmasters get paid for work they've completed.
How to Avoid Auto-Release
Review completed work promptly. If you have concerns, file a Report an Issue before the window expires. Filing an issue pauses the auto-release timer.
Helpful Tips
- Don't ignore completion notifications — respond before the window closes.
- Filing a Report an Issue pauses auto-release while the case is reviewed.
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