Customer Responsibilities
What clients need to do to ensure a smooth booking and payment experience.
Step-by-Step Guide
Provide Clear Requirements
Describe your task accurately with a reasonable scope, timeline, and budget. Vague or changing requirements lead to misunderstandings and disputes.
Approve Completed Work Promptly
When the Taskmaster marks the work as completed, review it promptly. If you don't respond within a set period, payment may auto-release to the Taskmaster.
Pay Through the Platform
Always pay through Nexaforge's secure checkout. Never arrange cash payments or personal transfers — these aren't protected and violate our Terms of Service.
Communicate Through Nexaforge
Keep all communication on the platform's messaging system. Off-platform communication can't be used as evidence in disputes.
Helpful Tips
- Inspect work thoroughly before approving — approval releases payment immediately.
- Message the Taskmaster promptly if plans change or issues arise.
Related Articles
Taskmaster Responsibilities
What Taskmasters must do to maintain their account and deliver quality service.
Read ArticleBest Practices Before Approving a Completed Booking
What to check before approving completed work to ensure you get what you paid for.
Read ArticleHow Disputes Work
The dispute resolution process — from filing to evidence to final decision.
Read Article